Return and Refund Policy

Last Updated: August 2, 2026

At Vustronexis, customer satisfaction is important to us.

Many of our T-shirts, baseball jerseys, Hawaiian shirts, hoodies, sweatshirts, and other apparel products are created specifically for each customer through a print-on-demand production process.

This Return and Refund Policy explains when an order may qualify for a return, replacement, or refund, how to submit a request, and which situations are not normally eligible.

Nothing in this policy limits any consumer right or legal remedy that cannot be excluded under applicable law.

1. Eligibility Period

Customers must contact us about a damaged, defective, or incorrect item within:

30 days from the date of delivery

The delivery date shown by the applicable shipping carrier will normally be used to determine the beginning of this period.

For an order that has not been delivered, customers should contact us after the estimated delivery period has passed so that we can review the tracking information and, where appropriate, begin a shipment investigation.

Submitting a request does not automatically guarantee approval. Each request will be reviewed according to:

The reason for the request
The order information
The evidence provided
The product’s condition
Shipping and tracking records
This policy
Applicable law

2. Eligible Issues

An order may qualify for a replacement, refund, or other appropriate resolution when:

The product has a confirmed manufacturing defect.
The product arrived damaged.
The customer received a product different from the product ordered.
The design, size, color, or quantity received does not match the confirmed order.
An item is missing from the delivered order.
The shipping carrier confirms that the package was lost during transportation.
We are unable to produce or ship the ordered product.
Another issue qualifies under applicable consumer law.

The appropriate resolution may depend on the type of issue, product availability, and information provided by the customer.

3. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.

Examples of potentially eligible issues may include:

Significant printing defects
Major artwork misalignment
Holes, tears, or broken components present upon delivery
Incorrect seams or construction
Significant stains or marks present upon delivery
A product that is materially different from its description
Another confirmed production defect

Minor differences that naturally result from the printing or manufacturing process are not necessarily defects.

Small variations may occur in:

Color
Print placement
Artwork scale
Fabric texture
Garment measurements
Appearance between screen images and physical products

Each claim will be reviewed individually.

4. Incorrect Products or Missing Items

Please contact us if you receive:

The wrong product
The wrong apparel style
The wrong design
The wrong size
The wrong color
An incorrect quantity
An order with a missing item

Please include photographs showing:

The complete product received
The size or product label
The printed design
The shipping package
The shipping label, when applicable

Before reporting an item as missing, please review your tracking information. Products from the same order may be produced at different facilities and delivered in separate packages.

5. Return Conditions

When a physical return is required, the product should remain:

Unworn, except when reasonably necessary to inspect the product
Unwashed
Unaltered
Free from customer-caused stains, odors, or damage
In the same general condition in which it was received
With original tags, packaging, and included materials when available

A damaged, defective, or incorrect product should not be used, washed, repaired, or altered before the claim is reviewed.

We understand that some defects may only become apparent after reasonable inspection. Product condition will therefore be considered together with the nature of the reported issue.

6. Print-on-Demand and Made-to-Order Products

Many Vustronexis products are made specifically for the customer after an order is placed.

Unless otherwise required by applicable law, we do not normally accept returns, exchanges, or refunds solely because:

The customer changed their mind.
The customer no longer wants the product.
The customer selected the wrong size.
The customer selected the wrong color, design, or product option.
The product does not match a personal style preference.
The customer ordered an incorrect quantity.
The product was purchased as a gift and is no longer needed.

Customers are responsible for reviewing the product description, available options, and size chart before submitting an order.

7. Size-Related Requests

Sizing and fit may vary between T-shirts, baseball jerseys, Hawaiian shirts, hoodies, sweatshirts, and other apparel products.

Before ordering, customers should:

Review the size chart on the applicable product page.
Compare the listed measurements with a similar garment.
Confirm the selected size before checkout.
Contact us before purchasing if assistance is needed.

An item is not normally considered defective when the received size matches the size ordered and the applicable measurements are within reasonable production tolerances.

A size-related claim may still be eligible when:

The size received differs from the size ordered.
The garment is incorrectly labeled.
The measurements materially differ from the applicable size chart beyond a reasonable production tolerance.
Another confirmed manufacturing error occurred.

8. Non-Eligible Situations

Unless otherwise required by applicable law, we may deny a return, replacement, or refund request involving:

Change of mind or buyer’s remorse
An incorrect size or option selected by the customer
An incorrect or incomplete address supplied by the customer
Damage caused after delivery
Improper washing, drying, ironing, bleaching, or care
Failure to follow product care instructions
Normal wear and tear
Accidental damage
Misuse of the product
Unauthorized repair, customization, or alteration
Minor color differences caused by screen or lighting settings
Minor print or measurement variations that do not materially affect normal use
A request submitted outside the applicable eligibility period
Failure to provide reasonably requested evidence
Products returned without prior authorization
Products sent to an unauthorized return address
A package refused because the customer did not want to pay applicable customs charges
A package that could not be delivered because of customer-provided information

This section does not apply where the issue was caused by our error or where applicable law requires another resolution.

9. How to Submit a Request

To request a return, replacement, or refund, email:

support@mbkpltgoods.com

Please provide:

Your full name
Your order number
The email address used during checkout
The product affected
A clear description of the issue
The date the product was delivered
Clear photographs or videos showing the issue
A photograph of the product label
A photograph of the shipping package and label, when relevant

Providing complete information helps us review the request more efficiently.

Please do not include complete payment card numbers, card security codes, account passwords, or other sensitive payment credentials.

10. Photographic and Video Evidence

Depending on the issue, we may request photographs or videos showing:

The entire product
A close-up of the defect or damage
The printed artwork
The size or care label
The packaging
The shipping label
The quantity of products received
The condition in which the package arrived

Photographs should be clear and taken in adequate lighting.

We may request additional information when the original evidence is incomplete or does not clearly show the reported problem.

11. Review Time

We normally aim to review a complete return, replacement, or refund request within:

2–3 business days

This review period begins after we receive the information reasonably required to evaluate the request.

Additional time may be required when:

More evidence is needed.
The order contains multiple products.
A production partner must be contacted.
A carrier investigation is required.
The payment provider must review the transaction.
The issue involves an international shipment.

Our customer support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

12. Available Resolutions

Depending on the circumstances, an approved claim may result in:

A replacement product
Reshipment of the correct product
A refund for the affected product
A refund for the entire order when appropriate
Another reasonable resolution agreed upon with the customer

The resolution will be based on the nature of the issue, product availability, order value, evidence provided, and applicable law.

We will not substitute a materially different product without the customer’s agreement.

13. Replacement Products

When a replacement is approved:

The replacement will generally match the originally ordered product.
The replacement will normally be sent to the original shipping address unless another address is approved before processing.
Additional production and shipping time may be required.
Replacement availability may depend on the product and selected options.

If an identical replacement is unavailable, we may offer:

A comparable available option, subject to customer approval
A refund for the affected product
Another appropriate resolution

A replacement claim cannot normally be converted into another size, color, or design unless the original product received was incorrect or we expressly approve the change.

14. Return Authorization

Customers must contact us and receive return instructions before sending a product back.

Please do not return products to our business mailing address unless our support team specifically instructs you to do so.

Approved returns must be sent to the return address provided by our support team. The appropriate return address may depend on:

The product
The production facility
The fulfillment location
The customer’s country
The reason for the return

Packages sent without authorization or to an incorrect address may not be received or processed.

15. When a Physical Return Is Not Required

For certain verified damaged, defective, or incorrect items, we may be able to approve a replacement or refund without requiring the product to be returned.

Customers must not dispose of the product until the claim has been reviewed and written instructions have been provided.

A decision not to require a return in one case does not mean that returns will not be required in other cases.

16. Return Shipping Costs

When the Issue Was Caused by Us

When a physical return is required because:

The product has a confirmed manufacturing defect.
The product arrived damaged.
The wrong product was sent.
Another confirmed fulfillment error occurred.

Vustronexis will normally provide a prepaid return label or reimburse reasonable authorized return shipping costs.

Customers should not purchase return postage before receiving instructions from us unless specifically authorized.

Customer-Related or Exceptional Returns

Because our products are made to order, customer-preference returns are not normally accepted.

If we approve an exception for an issue not caused by Vustronexis, the customer may be responsible for:

Return shipping costs
Tracking or delivery confirmation
Customs charges
Reshipment costs
Other disclosed costs associated with the return

We do not charge a restocking fee for approved eligible returns.

17. Refund Processing

When a refund is approved, it will normally be issued to the original payment method used for the order.

We aim to initiate approved refunds within:

10 business days after refund approval

Refunds involving an unshipped order cancellation will be handled promptly and in accordance with applicable law.

After we issue a refund, the customer’s bank, card issuer, PayPal, Stripe, or other payment provider may require additional time to post the funds to the customer’s account.

We do not control the processing time of banks or payment providers after a refund has been submitted.

18. Refund Confirmation

When a refund has been initiated, we will normally send confirmation to the email address associated with the order.

If the refund does not appear after the processing period stated by the customer’s financial institution, the customer should:

Review the refund confirmation.
Contact the bank, card issuer, PayPal, or applicable payment provider.
Confirm whether the transaction is still pending.
Contact Vustronexis if further order information is required.

Customers should provide their order number when requesting assistance.

19. Original Shipping Fees

Original standard shipping charges may be refunded when:

The entire order is refunded because of a confirmed Vustronexis error.
The entire order arrived damaged or defective.
The customer received an entirely incorrect order.
The order could not be produced or shipped.
Applicable law requires the shipping charge to be refunded.

Original shipping charges may not be refundable when:

Only part of a multi-item order is affected.
The issue resulted from information provided by the customer.
A discretionary return exception was approved.
A package was refused or left unclaimed.
Customs duties or import charges were not paid.
Additional delivery or reshipment expenses were incurred because of customer error.

Any shipping refund will be determined based on the circumstances of the claim and applicable law.

20. Customs Duties and Import Charges

Customs duties, import taxes, VAT, brokerage fees, and charges collected by government authorities or delivery providers are generally outside the control of Vustronexis.

We cannot normally refund charges paid directly to:

Customs authorities
Tax authorities
Shipping carriers
Brokerage providers
Local delivery services

Customers should contact the organization that collected the charge to ask whether a reimbursement is available.

21. Lost Packages

If tracking indicates that a package may be lost, please contact us with:

Your full name
Order number
Tracking number
Delivery address
A description of the issue

We may ask the customer to cooperate with a carrier investigation.

When a carrier confirms that a package was lost during transportation, the order may qualify for:

A replacement
A refund
Another appropriate resolution

A package is not automatically considered lost solely because tracking has not updated for a short period.

22. Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Check entrances, porches, mailrooms, and nearby delivery areas.
Ask household members or neighbors.
Contact building management or reception staff.
Review security camera footage, if available.
Contact the shipping carrier.
Confirm that the checkout address was correct.
Allow a short additional period in case the carrier completed an early delivery scan.

Please contact us if the package remains missing.

We will assist with an investigation where reasonably possible. Claims involving packages marked as delivered will be reviewed based on:

Carrier tracking information
Delivery confirmation
The shipping address
Carrier investigation results
Available photographs or delivery evidence
Other relevant circumstances

A package marked as delivered does not automatically qualify for a replacement or refund, but the request will not be rejected solely without reviewing the available information.

23. Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing the shipping address before submitting an order.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or outdated address:

A refund may not be available.
Original shipping fees may not be refundable.
Additional reshipment charges may apply.
The product may need to be produced again if it cannot be recovered.

Please contact us within 12 hours of placing the order if an address correction is required.

Address changes are not guaranteed after production or fulfillment has begun.

24. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
Repeated failed delivery attempts
An unclaimed package
Refusal by the recipient
Restricted building access
Unpaid customs duties or import charges
Local carrier restrictions

Please contact us if tracking shows that a package is being returned.

Depending on the circumstances:

Additional shipping charges may be required for reshipment.
Original shipping fees may not be refundable.
A refund may be reduced by non-refundable delivery expenses where legally permitted.
A replacement or refund may not be available when the return resulted from customer error.

Each case will be reviewed individually.

25. Undelivered or Delayed Orders

Production and shipping estimates are provided in our Shipping Policy.

If we learn that an order cannot be shipped within the promised or otherwise applicable timeframe, we may contact the customer with:

The reason for the delay
A revised shipping estimate, when available
The option to continue waiting
The option to cancel the affected unshipped order and receive an appropriate refund

If we cannot fulfill an unshipped order and the customer does not agree to an applicable delay, the affected order will be canceled and refunded in accordance with applicable law.

Carrier delays occurring after shipment will be handled according to the tracking information, carrier investigation, and circumstances of the order.

26. Order Cancellations and Changes

Customers may request the following within:

12 hours after placing the order

Order cancellation
Shipping address correction
Recipient information update
Changes to certain product options

Requests must be sent to:

support@mbkpltgoods.com

Please include:

Full name
Order number
Email address used during checkout
The requested change

Because products are made to order, requests may no longer be possible after production, printing, fulfillment, or processing has begun.

Submitting a request within 12 hours does not guarantee that it can be completed. We will review the order status and confirm whether the requested action remains possible.

27. Payment Disputes and Chargebacks

Customers are encouraged to contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a fraudulent chargeback, providing false evidence, or claiming that an authorized purchase was unauthorized may violate these Terms and applicable law.

This section does not prevent a customer from exercising a lawful right to dispute a transaction through a bank, card issuer, PayPal, or another payment provider.

28. Policy Abuse and Fraudulent Claims

We may deny a request or restrict future transactions when we reasonably determine that a claim involves:

False or altered evidence
Misrepresentation of the product’s condition
Repeated abuse of return or refund procedures
Fraudulent payment activity
Intentional damage
A product other than the one supplied by Vustronexis
Another attempt to obtain an improper refund or replacement

Any decision will be based on the available information and will not limit rights that cannot legally be excluded.

29. Policy Changes

We may update this Return and Refund Policy to reflect changes in:

Our products
Print-on-demand operations
Fulfillment procedures
Shipping providers
Payment methods
Applicable laws
Customer support practices

Updates will be posted on this page with a revised “Last Updated” date.

The policy applicable at the time an order was placed will generally govern that order, unless a later change is required by law or provides more favorable terms to the customer.

30. Contact Us

For questions about returns, replacements, refunds, cancellations, or order changes, please contact us:

Vustronexis

Address:
17036 S Harlan Rd
Lathrop, CA 95330
United States

Email:
support@mbkpltgoods.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time (PT)

When contacting us about an order, please include your full name, order number, and the email address used during checkout.