Frequently Asked Questions

Last Updated: August 2, 2026

1. What products does Vustronexis offer?

Vustronexis offers creative print-on-demand apparel designed to help customers express their personality, interests, and individual style.

Our main product categories include:

• T-shirts
• Baseball jerseys
• Hawaiian shirts
• Hoodies
• Sweatshirts
• Other apparel styles and seasonal products

Our collections may feature bold graphics, colorful patterns, sport-inspired artwork, seasonal themes, and designs created for everyday wear, vacations, celebrations, events, and thoughtful gifting.

Product availability may vary as new designs and apparel styles are added to our store.

2. What sizes do you offer?

Available sizes vary depending on the product and apparel style.

Each product page includes the available size options and, where applicable, a size chart with product measurements. We recommend reviewing the size chart carefully before placing an order, as sizing and fit may differ between T-shirts, baseball jerseys, Hawaiian shirts, hoodies, sweatshirts, and other apparel products.

Please compare the listed measurements with a similar item you already own to help select the most suitable size.

If you need help understanding a size chart or choosing a product option, please contact our customer support team before ordering.

3. What materials are your products made from?

Materials may vary depending on the product type, style, design, and production partner.

Our products may be made from cotton, polyester, fabric blends, or other materials suitable for the specific apparel style.

For example:

• T-shirts may use cotton, polyester, or blended fabrics.
• Baseball jerseys may use lightweight polyester or performance-style fabrics.
• Hawaiian shirts may use lightweight fabrics designed for casual and warm-weather wear.
• Hoodies and sweatshirts may use cotton, polyester, fleece, or blended materials.

Please review the description on each product page for the most accurate information about materials, fit, care instructions, and product features before placing an order.

4. Are your products made to order?

Yes. Many products sold by Vustronexis are created through a print-on-demand production process.

This means the product is produced after an order is placed and payment is successfully confirmed. Our products are not necessarily stored as finished items in large quantities before purchase.

Because each item is made specifically for the customer, production time is required before the order can be shipped.

5. Do you ship internationally?

Yes. Vustronexis offers worldwide shipping.

Available delivery destinations may depend on shipping carrier coverage, local delivery restrictions, customs requirements, and other regional conditions.

International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their local authorities.

6. How long does production take?

Our estimated production time is:

2–5 business days

Production begins after payment confirmation and successful order verification.

Business days do not include weekends or public holidays.

During peak seasons, major holidays, promotional periods, or periods of unusually high order volume, production may require additional time.

Production time is separate from shipping and delivery time.

7. How long does shipping take?

Estimated shipping times are:

United States

5–7 business days

International orders

7–20 business days

These delivery estimates begin after production has been completed and the order has been transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by:

• Customs processing
• Carrier delays
• Public holidays
• Severe weather
• Incorrect or incomplete addresses
• Remote delivery locations
• Local delivery conditions
• Unexpected transportation disruptions

8. How much does shipping cost?

Vustronexis charges a flat shipping rate of:

$6.50 USD per order

Additional fees may apply in certain situations, including remote locations, international delivery requirements, returned packages, address corrections, or special shipping conditions.

The applicable shipping fee will be displayed at checkout before payment is completed.

9. Will I receive tracking information?

Yes.

Tracking information will normally be sent to the email address used to place the order within:

24–48 hours after your order has been successfully processed and shipped

Please note that a tracking number may not show an immediate update after it is created. Shipping carriers may require additional time to scan the package and update tracking information in their system.

Customers are responsible for providing a valid email address when placing an order.

10. Can I cancel or modify my order?

Customers may request:

• Order cancellation
• Shipping address changes
• Recipient information updates
• Changes to certain product options

Requests must be submitted within:

12 hours after placing the order

Please contact us as soon as possible at:

support@mbkpltgoods.com

Because our products are made to order, changes or cancellations may no longer be possible once production or order processing has begun.

Submitting a request within 12 hours does not automatically guarantee that the order can be changed or canceled. Our support team will review the current status of the order and confirm whether the request can be completed.

11. What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or different from the item you ordered, please contact us within:

30 days of delivery

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or videos showing the product and the problem
• A photograph of the shipping label or packaging when relevant

Our team will review the information provided and determine whether the request qualifies for a replacement or refund under our Return and Refund Policy.

Please do not return an item before contacting us and receiving return instructions.

12. What is your return policy?

An item may be eligible for a return, replacement, or refund when:

• It has a confirmed manufacturing defect.
• The wrong product was delivered.
• The product arrived damaged.
• The package was confirmed lost during transportation.
• The item qualifies under the conditions stated in our Return and Refund Policy.

When a physical return is required, the product must remain unused, unworn, unwashed, unaltered, and in its original condition. Original packaging, tags, and included materials should also be retained when applicable.

Because many Vustronexis products are made specifically for each customer, eligibility may depend on the reason for the request and the condition of the product.

Please contact us before returning any item. Unauthorized returns may not be accepted or eligible for reimbursement.

13. What if my package is marked “Delivered” but I did not receive it?

If tracking shows that your package was delivered but you cannot locate it, we recommend taking the following steps:

• Check all entrances and nearby delivery locations.
• Ask household members, neighbors, reception staff, or building management.
• Review security camera footage when available.
• Contact the shipping carrier directly.
• Confirm that the shipping address entered at checkout was complete and correct.
• Allow a short additional period, as some carriers may mark a package as delivered before completing the final delivery.

Please contact us if the package is still missing after completing these steps. Vustronexis will assist with a carrier investigation where possible.

However, we may be unable to issue a replacement or refund when the carrier officially confirms delivery to the shipping address provided by the customer. Each case will be reviewed based on the tracking information and available evidence.

14. What payment methods do you accept?

Vustronexis accepts secure online payments through trusted payment providers, which may include:

• PayPal
• Major credit cards
• Major debit cards
• Payments processed securely through Stripe

Available payment options may vary depending on the customer’s country, device, currency, and checkout configuration.

Payment information is processed by the applicable payment provider. Vustronexis does not directly store customers’ complete credit or debit card numbers.

15. Do I need to pay taxes or customs fees?

Applicable sales taxes or other required charges may be calculated and displayed at checkout.

For international orders, customers may also be responsible for:

• Customs duties
• Import taxes
• Value-added tax
• Brokerage fees
• Local handling charges
• Other fees imposed by local authorities or delivery providers

These charges are determined by the destination country and are not controlled by Vustronexis.

Unless otherwise stated at checkout, customs duties and import-related fees are the responsibility of the customer.

16. How should I care for my apparel?

Care instructions may vary by product, fabric, and printing method. Please review the instructions displayed on the relevant product page or product label.

To help protect printed apparel, customers are generally encouraged to:

• Wash with similar colors.
• Use a gentle washing cycle.
• Avoid harsh bleach unless specifically permitted.
• Follow the recommended water temperature.
• Avoid ironing directly over printed artwork.
• Follow the drying instructions provided with the product.

Incorrect washing, drying, ironing, or garment care may cause fading, shrinking, cracking, or other damage that is not considered a manufacturing defect.

17. How can I contact customer support?

You can contact the Vustronexis customer support team using the information below:

Vustronexis

Address:
17036 S Harlan Rd
Lathrop, CA 95330
United States

Email:
support@mbkpltgoods.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time (PT)

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This will help our team locate your order and respond more efficiently.