Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping with Vustronexis.

We are committed to providing clear shipping information and a reliable delivery experience for our customers. Because many of our T-shirts, baseball jerseys, Hawaiian shirts, hoodies, sweatshirts, and other apparel products are made to order, each order requires production time before it can be shipped.

Please review this Shipping Policy for information about production times, shipping fees, estimated delivery times, tracking, international orders, address changes, and delayed or missing packages.

1. Shipping Destinations

Vustronexis offers worldwide shipping to supported destinations.

We work with print-on-demand fulfillment partners, shipping carriers, and local delivery providers to deliver orders within the United States and internationally.

Shipping availability may depend on:

Carrier coverage
Destination country or region
Local delivery restrictions
Customs requirements
Product availability
Fulfillment partner capabilities
Other logistical conditions

In some cases, we may be unable to ship a particular product to a specific destination. Any applicable shipping restrictions should be displayed during checkout.

2. Print-on-Demand Production

Many Vustronexis products are created through a print-on-demand production process.

This means an item is produced after an order has been placed and payment has been successfully confirmed. Products are not necessarily stored as finished inventory before purchase.

Production may include:

Order verification
Product preparation
Printing or decoration
Quality review
Packaging
Transfer to the shipping carrier

3. Production Time

Our estimated production time is:

2–5 business days

Production begins after:

Payment has been successfully confirmed.
The order details have been received.
The order has passed any required verification.
The product is accepted for fulfillment.

Business days do not include weekends or public holidays.

Production may take longer during:

Peak shopping periods
Major holidays
Promotional events
Unusually high order volumes
Product availability disruptions
Technical or fulfillment delays

Production time is separate from shipping transit time.

4. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM Pacific Time (PT)

Orders placed after 2:00 PM PT may begin processing on the next business day.

The cut-off time does not guarantee that an order will enter production or ship on the same day. All orders remain subject to payment confirmation, order verification, product availability, and fulfillment capacity.

5. Estimated Shipping Times

Estimated delivery times begin after production has been completed and the package has been transferred to the shipping carrier.

United States

Estimated shipping time:

5–7 business days

International Orders

Estimated shipping time:

7–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery time may be affected by:

Destination country or region
Customs clearance
Shipping carrier operations
Local delivery conditions
Remote delivery locations
Seasonal shipping volume
Public holidays
Severe weather
Transportation disruptions
Incorrect or incomplete shipping information
Circumstances outside our reasonable control

Production time and shipping time must be added together when estimating the total time required to receive an order.

6. Shipping Costs

Vustronexis charges a flat shipping fee of:

$6.50 USD per order

The applicable shipping cost will be displayed during checkout before payment is completed.

Additional charges may apply in certain circumstances, including:

Remote delivery locations
International shipping requirements
Address correction fees
Packages returned to the sender
Reshipment requests
Special carrier or delivery requirements

Any additional charge collected directly by Vustronexis will be disclosed when applicable.

Customs duties, import taxes, VAT, brokerage fees, and other charges imposed by local authorities or delivery providers are separate from our standard shipping fee.

7. Taxes, Duties, and Customs Fees

Applicable sales taxes or other required charges may be calculated and displayed during checkout.

Customers ordering from outside the United States may be responsible for:

Customs duties
Import taxes
Value-added tax
Brokerage fees
Local handling charges
Other government or carrier-imposed fees

These charges are determined by the destination country, customs authority, shipping carrier, or local delivery provider.

Vustronexis does not control:

Customs processing times
Import regulations
Customs inspections
Duty or tax assessments
Local customs charges

Unless otherwise stated during checkout, customs duties and import-related fees are the responsibility of the customer.

A package may be delayed, held, or returned if required customs charges are not paid.

8. Order Tracking

Tracking information will normally be sent to the email address used during checkout within:

24–48 hours after the order has been shipped

Please note that tracking information may not update immediately after a tracking number is created. Shipping carriers may require additional time to scan the package and display its first tracking event.

Customers are responsible for providing a valid and accessible email address when placing an order.

If you have not received tracking information after your estimated production period has passed, please:

Check your spam or junk email folder.
Confirm that the email address entered during checkout was correct.
Contact our customer support team for assistance.

9. Multiple Packages

An order containing multiple products may be produced or fulfilled by different facilities.

As a result:

Products from the same order may arrive separately.
Multiple tracking numbers may be provided.
Packages may arrive on different dates.
One product may be delivered before another product from the same order.

Receiving separate packages does not necessarily mean that an item is missing from the order.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

Recipient name
Street address
Apartment, unit, or suite number
City
State, province, or region
Postal or ZIP code
Country
Telephone number, when requested

Vustronexis is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

11. Address Changes

Customers may request a shipping address change within:

12 hours after placing the order

Address change requests should be sent immediately to:

support@mbkpltgoods.com

Please include:

Your full name
Order number
Email address used during checkout
Original shipping address
Correct shipping address

Address changes are not guaranteed.

Once production, fulfillment, packaging, or shipping has begun, we may no longer be able to update the delivery address.

Additional fees may apply if a package must be redirected, returned, or reshipped because of an address error.

12. Order Changes and Cancellations

Customers may request an order change or cancellation within:

12 hours after placing the order

Requests may include:

Order cancellation
Shipping address correction
Recipient information update
Changes to certain product options

Because our products are made to order, changes or cancellations may no longer be possible once production or order processing has started.

Submitting a request within 12 hours does not guarantee that the request can be completed. Our support team will review the order status and confirm whether the requested change or cancellation is still possible.

13. Delayed Shipments

Although we work to provide reliable delivery estimates, delays may occur after an order has been shipped.

Possible causes include:

Carrier processing delays
Customs inspections
Severe weather
Transportation disruptions
Public holidays
High seasonal shipping volume
Local delivery restrictions
Incorrect delivery information
Remote destination conditions
Events beyond our reasonable control

Delivery estimates are not guaranteed.

Vustronexis is not responsible for carrier or customs delays that occur after a package has been transferred to the applicable shipping provider. However, our support team will assist with available tracking information and shipment investigations where possible.

14. Lost Packages

A package may be considered potentially lost when:

Tracking has not updated for an unusually long period.
The estimated delivery window has passed by a significant amount.
The shipping carrier confirms that the package cannot be located.
The package is returned or otherwise identified as undeliverable.

If you believe your package is lost, please contact us with:

Your full name
Order number
Tracking number
Shipping address
A description of the issue

We may ask the customer to contact the shipping carrier or cooperate with an investigation.

Replacement or refund eligibility will be determined according to the available tracking information, carrier investigation, and our Return and Refund Policy.

15. Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Check all entrances, porches, mailrooms, and nearby delivery areas.
Ask household members or neighbors.
Contact reception staff or building management.
Review security camera footage, if available.
Contact the shipping carrier directly.
Confirm that the shipping address entered during checkout was correct.
Allow a short additional period, as some carriers may mark a package as delivered before completing the final handoff.

Please contact Vustronexis if the package remains missing after completing these steps.

We will assist with a carrier investigation where possible. However, we may be unable to provide a refund or replacement when the carrier officially confirms successful delivery to the address provided by the customer.

Each claim will be reviewed based on the tracking record, carrier response, delivery evidence, and other available information.

16. Failed Delivery Attempts

Customers are responsible for monitoring tracking information and being available to receive a package when required.

A delivery may fail because of:

No authorized recipient being available
Restricted building access
An incomplete address
An incorrect telephone number
Failure to collect a package
Refusal to accept delivery
Failure to pay applicable customs charges

If a package is returned because of a failed delivery attempt, additional shipping fees may apply before it can be sent again.

Original shipping charges and customs fees may not be refundable.

17. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
An unclaimed package
Repeated failed delivery attempts
Refusal by the recipient
Unpaid customs duties or import charges
Local carrier restrictions

If a package is returned, please contact us.

Depending on the circumstances, the customer may be required to pay an additional shipping fee before the package can be reshipped.

Refund or replacement eligibility will be reviewed under our Return and Refund Policy.

18. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within:

30 days of delivery

Please provide:

Your full name
Order number
A description of the issue
Clear photographs or videos of the product
Photographs of the packaging
A photograph of the shipping label, when applicable

Please do not return an item before contacting us and receiving instructions.

Eligible claims may qualify for a replacement or refund under our Return and Refund Policy.

19. Contact Us

For questions about production, shipping, tracking, delivery, or an existing order, please contact us:

Vustronexis

Address:
17036 S Harlan Rd
Lathrop, CA 95330
United States

Email:
support@mbkpltgoods.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Pacific Time (PT)

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout.